Is it increasingly becoming difficult to reconcile your eCommerce website’s financials at the end of the month? Are your online sales forecasts based more on presumption than reports? Is your business having trouble keeping up with its order volume? If these seem to be day-to-day issues your business is facing, then it may be time to consider a B2C ERP solution.
Here are four signs that reveal that your company is in need for an ERP eCommerce solution:
Your business has multiple software deployed for individual functions
When various functions such as finance, order fulfilment and inventory management run separately on their respective software, it can be disastrous on the overall process as these functions are meant to work in tandem so that your company runs smoothly. For instance, without accurate data from sales, inventory management may suffer. ERP software integrates these systems so that every business function relies on a single database.
Finding accurate information and key business metrics is cumbersome
B2C companies that rely on siloed systems and spreadsheets that need to be constantly updated and reconciled manually, find it extremely difficult to find critical data quickly. This makes reporting and decision making tough. With a B2C ERP solution, users get a holistic view of business operations at any time. For example, customer support staff will be able to view a customer’s full transaction history and more proactively improve customer service while increasing up sell and cross-sell opportunities.
Accounting tasks are time-consuming
If your finance department still spends hours manually entering order details into different accounting and sales systems, you need to consider how much time is being wasted on tasks that an ERP software can handle in a single click. Having all financials in a single database will ensure your accounting staff won’t have to spend hours reconciling data manually.
Customers are sharing negative feedback about your business
The absence of stock, wrong pricing or delayed delivery of the items ordered by the customer often leads to customer dissatisfaction. These issues are caused when sales, inventory and customer data are maintained separately. With an ERP system staff in every department will have access to the same, up-to-the-minute information enabling them to serve the customers better.
A B2C ERP solution can give your eCommerce business the agility to respond to changing business needs rapidly. That’s why selecting the right ERP eCommerce solution is paramount. With an eCommerce ERP solution, system updates are no longer an issue, and new functions are easy to add as your business grows and changes.
Also read: ERP integrated B2C solutions for the modern e-tailers