Our BPO services operate on a hub-and-spoke connectivity model to offer cost-effective, technology-powered operational solutions
for organizations across the BFSI, logistics, telecom, and public sectors.

Overview

We provide varied outsourcing solutions for BFSI Industries in domestic market in our BPO services. We have been the Registrar and Share Transfer Agent for one of the largest private banks in India for 22 plus years which provides us with a rich expertise in various back-office outsourcing services.

We are performing back-office data processing-cum-digitization activity for banking retail products like CASA, 3-in-1 Accounts, Credit Cards, Loans etc. for largest private banks since 2005.

Moreover, we take pride in having worked with leading Banks, Financial service institutions, Insurance, Telecom companies & Government organizations that enabled us to establish Operations Outsourcing competencies & domain expertise in these industries.

Our manpower strength stands at 2500 plus employees.

We focus on high standards of performance and customer satisfaction. These are what differentiate us from others:-
  • Long-standing & strong customer relationships in BFSI industry.
  • Multiple Processing Centers Across India with Adequate Capacity & Connectivity
  • Robust hub and spoke delivery model
  • ISO Certified (9001:2008) Operations & Service Management.
  • Platform based services and propriety applications reducing the Total Cost of Ownership
  • A resource pool of experienced business & IT professionals with deep domain knowledge and expertise
  • Continuous up-gradation of our infrastructure, software and service capabilities
  • Strong Experience in Peak Volume Management
  • Effective BCP with Inter Connected Business Sites
  • Proficient Governance & Reporting Structure

Network Diagram for Platform Based BPO Offerings

BPO Network
  • Accuracy & Quality – Ensuring highest level of accuracy and quality through maximum automation in the process
  • Cost Effective Solution – Cost effective business solutions involving HUB and SPOKE service model / connectivity and wide geographic reach through own delivery centers’ and through tie-ups with franchisees
  • Agile Transition Model – Focus on migrating the existing process in a phased-wise manner ensuring the existing business continuity
  • Real-time MIS / Reporting dashboards – Effective workflow based dashboards to client for easy view and real time status
  • User Friendly – Rule based user friendly software applications giving more flexibility and scalability of operations
  • Rich domain expertise understanding the business needs
  • Process standardization / Re-engineering leading to cost effective and reduced TAT in processing
  • Service embedded with advanced technology products with regular enhancements
  • Cost advantages with proficient and dedicated process in place
  • Benefit client to focus on core areas of building brand, invest in R&D and higher value added services to their customers
  • Strong data confidentiality and security management
  • Higher level of data quality management and SLA adherence
  • Dedicated IT support
  • PAN India presence

Industries We Serve