Integrate, accelerate, solve.

Overview

Effective and speedy problem logging and resolution is central to system performance. With 3i Infotech’s Integrated Service Desk as a Service (ISDaaS), you can use automation and professional resources to efficiently manage this critical IT function.

3i Infotech’s ISDaaS provides the people and tools that help you optimize resources, improve deliverables, and integrate central processes. Our service desk offering:

  • Captures all IT issues in a single interface and establishes a Single Point of Contact (SPOC) for all infrastructure domains
  • Guarantees round-the-clock level 0 and level 1 support
  • Develops repeatable procedures to aid level 1 support groups
  • Provides the professional support of engineers with expertise across multiple infrastructure domains
  • Automates request logging, fulfillment tracking, and ticket management across technology domains

3i Infotech’s ISDaaS unifies IT operations across an organization and offers several benefits:
  • Streamlined service delivery and support processes
  • Better capacity planning for future needs
  • Increased resource utilization
  • Decreased rework through the establishment of repeatable procedures
  • Improved effectiveness and speed of resolution
  • Consistency in service level
3i Infotech offers you the best in terms of people, technology, and processes:
  • Proprietary business-metrics-based approach that focuses on achieving IT objectives
  • Industry best practices (e.g., ISO 27001-certified security practices), world-class infrastructure and rich domain expertise
  • Globally recognized ITIL service delivery methodology and well-defined processes that focus on aligning the IT infrastructure to business imperatives
  • Strong OEM relationships with Microsoft, Symantec, Oracle leading to substantial cost benefits
  • Key alliances with Amazon, Rackspace, and Savvis
  • Fully managed data centers at Chennai, India and Napa, California
  • Leading technology platforms such as Database, Storage, Windows, UNIX, Mainframe, Messaging, Middleware, and Virtualization
  • A wide choice of engagement models: OIC, shared, hybrid, SLA-based, and project-based
  • Expert consultants with regional and global experience spanning 5 continents and multiple industries

Industries We Serve