High performance IT management for reduced risk.

Overview

3i Infotech offers ITIL-compliant Remote Infrastructure Management (RIM) services that enable organizations to remotely manage and monitor their IT infrastructure, including servers, operating systems, network devices, databases, and applications. We leverage our dynamic infrastructure management framework-i-enable-and our ISO 20000 (Operations) and ISO 27001 (Information Security) certified offshore delivery centers to help companies reduce TCO, mitigate risks, and -increase productivity.

3i Infotech delivers the following RIM services using robust standard operating procedures and a layered 6-step approach:

  • Servers
  • Network devices
  • Databases and applications
  • Storage
  • Event notification and incident response
  • Standards compliance
  • Provisioning applications
  • Monitoring/managing applications, infrastructure, and impact on applications
  • Scheduled maintenance
  • End-user experience monitoring
  • Peak time & high volume performance
  • Application insight (deep dive diagnostics)
  • Complete infrastructure visibility
  • Business IT alignment
  • Online dashboards, alerts, and incident notifications
  • Process excellence
Quality Cost Performance
  • 90% customer satisfaction
  • Reduced risks
  • 20% savings in operational costs
  • 80% incident resolution at L1 & L2
  • Speedy delivery
  • Integrated Helpdesk with Center of Excellence
  • Global knowledge base
  • Aggregated event correlation (AECSM)
  • Industry best practices (e.g., ISO 27001-certified security practices), a business-focused approach, world-class infrastructure, and rich domain expertise
  • Globally recognized ITIL service delivery methodology and well-defined processes that focus on aligning the IT infrastructure to business imperatives
  • A wide choice of engagement models: OIC, shared, hybrid, SLA-based, and project-based

Industries We Serve