Industry Trends
AI Integration with BPO services
AI-driven process improvements are expected to drive a 50-60% improvement in process efficiency and an estimated cost savings of $70-100 billion globally.
Rise of Robotic Process Automation
Anticipated 80-90% automation of routine processes, resulting in annual savings of $100-120 billion.
Hyper-Personalization in Customer Service
Increase in ratings by 30-40%, leading to revenue growth of $50-70 billion.
Improvement in Cybersecurity Measures
Projected reduction of 80-90% in security breaches, saving $150-200 billion in global cybersecurity costs.
Focus on Employee Engagement
Estimated 50-60% reduction in turnover rates, resulting in savings of $80-100 billion due to improved retention.
Advanced Voice Recognition Technology
Over 70% of BPO interactions conducted via voice-enabled channels, leading to enhanced efficiency and customer satisfaction.
What We Do
At 3i Infotech, we provide a comprehensive suite of Digital Business Process Services (BPS) services designed to meet the diverse needs of our clients. From customer experience consulting to back-office automation, our offerings span the entire spectrum of Business Process Outsourcing (BPO) requirements.
Leveraging innovative technologies and industry best practices, we deliver agile and scalable solutions that drive operational efficiency and enhance customer satisfaction.
Omni Channel Contact Center Solutions
CX Consulting Services
Digital Sales
Digital CX
Back office operations - Customer Onboarding, Claims Management
Digitization - Image Storage, Documents Storage, DMS
Mail Room Services - Record Management Services, Maintaining the record of all Inward & Outward Mails including RTO Management, Welcome Kit or Documents Preparation, Dispatch, Vendor Billing Management
HCM - Payroll Services, Compensation Management, Recruitment & Staffing
Servicing/Activities relating to Equity Shares, Bonds / Debentures, Commercial Papers, Government of India Bonds, Senior Citizens Savings Scheme
A 360-degree platform focused on driving operations excellence and governance.
Helps identify inefficiencies at all levels.
Provides insights to optimize operational performance.
Human Performance Analytics & Assistant
Deep Conversation & Psycholinguistic Analytics
Versant Enhancer
AI/ML-based BI (Business Intelligence) tool for Predictive & Prescriptive Analytics
Helps achieve actionable insights from data
Why Choose Us?
Psychometric Assessment-based Hiring
AI-led Human Performance Analytics
Our AI-powered analytics platform offers deep insights into employee performance, enabling organizations to optimize workforce productivity and drive business outcomes.
Superior People Practices
With a focus on training, mentoring, and performance-linked payouts, we foster a culture of excellence and continuous improvement, driving superior results for our clients.
Robust Operational Excellence & Governance
Our operational excellence framework and governance platform ensure seamless execution and adherence to industry standards, delivering consistent and reliable outcomes.
Point Automations for faster processing
With a focus on training, mentoring, and performance-linked payouts, we foster a culture of excellence and continuous improvement, driving superior results for our clients.
Case Studies
Enhancing Efficiency in Financial Services
Efficiency Unleashed: 3i Infotech's Impact on Financial Institution Operational Excellence
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Leveraging Operational Solutions for Enhanced Efficiency in Infrastructure Financing
Improving Efficiency of a Leading Infrastructure Financing Company to Deliver Tangible ROI
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Enhancing BPO Application Performance
Spike & Endurance Tests of Bank BPO App: A Comprehensive Performance Testing Case Study by 3i Infotech
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