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April 18, 2022

From Distant Dream to Down to Earth Reality, Option to Necessity— It is Cloud First in 2022 and Beyond

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Reaching for the Clouds

From Distant Dream to Down to Earth Reality, Option to Necessity— It is Cloud First in 2022 and Beyond

Cloud First prevalence is here already and no longer a thing of the future. It is here to Run, Build & Grow businesses – Large, medium, small, or tiny. It is Cloud First in a world that has woken up to the Internet of Everything. There is no area of human activity that has not been touched or impacted, or is being re-engineered even as we speak, to function NOW and thrive in the FUTURE.

To exist, survive, thrive, and grow, enterprises of any size need to adapt to the new reality – which is certainly driven by Cloud First. It impacts acceleration and growth, ROI and Efficacy, topline, bottom line, and more. Much as these drivers appear overwhelming, they are also loaded with growth opportunities. Yes, there are restraints and constraints. Which opportunity does not come veiled with risks and threats? It is the preparedness and passion that can propel enterprises along this exciting journey.

The expected spike in Cloud adoption in 2022 and beyond
By 2025, IDC says worldwide data will grow 61% to 175 zettabytes, with as much of the data residing in the cloud as in data centers.

This growth and acceptance of this transition is also largely owing to the changing work environments. Borders have blurred as organizations focus on cost efficiencies, productivity, business continuity, security, and scalability. Even as businesses seek to define their future, it appears that Cloud has decided the future and its key role in the way businesses will be run from now on.

There is no ‘multiple choice’ option with change and digital transformation; the good news, however, is that the transformation journey and the right partner for the process are available across the board. Choosing well is imperative.

Businesses have started migrating to the Cloud – and they have a few tried and tested routes to traverse.

With elevated levels of security, data privacy is prime, and risks are mitigated. All data is saved and managed on public cloud using highly secure networks which cannot be accessed by external parties. Business continuity is assured with this

The hybrid cloud, as the name suggests, brings the best of both options together. Enterprises can choose, based on business priorities, compliance, risk mitigation, and elasticity, what and where to store on-premises and in public cloud environments.

A multi-cloud option, combining private, public and hybrid Cloud usage serves to align digital transformation to business priorities. This flexible universe enables enterprises to pick and use environments, reaping the best benefits from each to optimize costs and efficiency to accelerate growth and profitability.

Gartner predicts that by 2022, more than 75% of global organizations will be running containerized applications in production. This Leapfrog organizations into a relevant, Cloud-centric future, catering to highly specific user-driven requirements.

This brief glimpse at the tip of the iceberg brings us to The Internet of Everything on Platform Cloud First.

But more on that in our next post.

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Shilpa Pai

Senior Vice President – Human Resources

Ms. Shilpa Pai serves us as a Senior Vice President & Global Head- HR leveraging her expertise as a distinguished HR leader navigating organizations through intricate business landscapes.

Shilpa brings in 22 years of progressive Human Resource Leadership Experience in IT & ITES Industries playing diverse roles across India, USA, Europe, Middle East & Far-East with expertise in People Practices, Organizational strategy, Talent Management, Talent Development, Compensation & Benefits Management, Leadership & Capability building, and Talent Acquisition. She brings deep experience in building and scaling high-performance organizations, change & transformation management, and shaping corporate culture.

Shilpa holds an MBA degree in HR and posts MBA certifications in Advance Human Capital Management and Organization Development.

She was previously associated with many Software services and Product companies as VP & Head of HR.

In a rapidly evolving business context, which is a result of changing demographics, the rise of digital technology, and socially driven employer-employee relationships, what keeps her excited as an HR leader is to build disruptive yet viable solutions to the talent challenges that organizations face today

Rishi Agrawal

Senior Vice President – Technology

Rishi started his career 21 years back with a successful start-up in digitization and has been leading the digital transformation business and delivery by adopting Digital Technologies. He is an innovation and transformation expert who delivers business outcomes and builds competitive edge by proactively building world-class innovative digital solutions. Rishi has led consulting and solutions delivery with worldwide organizations like JPMC, World Bank, AIG, GE and FedEx. He has worked in USA, UK, Italy, UAE and India to manage and deliver Digital, IT and Process Transformation engagements. Rishi is an Engineer and Management graduate from IIM Calcutta.

Nilesh Gupta

Senior Vice President and Global Practice Head – Cloud First

As Chief Cloud Officer, Nilesh Gupta is responsible for the Cloud First and Edge Solutions strategy at 3i Infotech. This includes 3i Infotech’s ‘Cloud Adoption in a Box’ approach to modernize, optimize, and secure customers’ cloud and digital transformation journey. Nilesh is focused on helping customers build and execute their “digital first, cloud first” strategy across the globe.

Nilesh is on the CISO Board of Advisors at Exium’s (Exium Inc.USA). His experience and insights will enhance Exium to aid, build and develop Exium’s next-generation SASE platform “NuRe Edge”.

As a technologist with an entrepreneurial vision, Nilesh, has for a large part of his career, conceived and managed transformational businesses around offshoring/outsourcing including service delivery across Cloud, Infrastructure, and Applications across geographies. He has worked with global technology companies including Oracle Financial Services Software, Infinite Computer Solutions (ICS), Emitac, and Frontier Business Systems serving in US, Middle East and ASEAN regions. Nilesh comes with a strong background in technology-related solutions and conceptualizing IT solutions to business challenges with vast experience in Banking, Insurance, Manufacturing, Retail, and Public Sector verticals.

Varika Rastogi

Company Secretary

Varika Rastogi is a fellow member of the Institute of Company Secretaries of India and holds a Bachelor’s degree in law from Meerut University. She brings in a versatile experience of over 20 years in the field of corporate laws, Company Secretarial, and Statutory compliance. Her work experience includes a stint with renowned corporates such as Chambal Fertilisers (K. K. Birla Group), Hero Honda, Modi Group, etc. until recently she was heading the Corporate Secretarial, Legal & Compliance function (India & APAC) for Majesco. She is passionate about philanthropic activities and supports various NGOs engaged in healthcare, education, and nourishment of needy children.

Ramu Bodathulla

Senior Vice President and Global Delivery Head

Ramu Bodathulla is a seasoned executive with an impressive 27-year track record in the Telecom OSS/BSS and Network Management sectors. With expertise spanning Wireline (Copper/Cable/GPON), Fixed Wireless, and Mobile (3G/4G/5G) technologies, Ramu has played a pivotal role in shaping organizational strategy and refining processes as a key member of the Executive Leadership team.

His professional journey is marked by significant achievements in Product Management, Innovation, Project Management, Software Architecture, Design, Development, and Deployment. Ramu has a knack for building and leading high-performing teams, establishing enduring connections with clients.

Globally, Ramu has left a lasting impact through his leadership in consulting and solutions delivery for distinguished Banks, Telcos, and Utility Companies across India, the US, Japan, and Taiwan. His educational foundation includes an Engineering degree from the College of Engineering, Guindy, and a Master of Business Administration from Central University. Ramu Bodathulla is not just a leader; he is a driving force behind transformative success.

Mr. Raj Kumar Ahuja

Chief Executive Officer

Mr. Raj Kumar Ahuja has joined us as Senior Group President – Corporate, his primary responsibilities will include Overseeing Corporate Finance, Legal, Business Strategy & Excellence, and Secretarial functions. His responsibilities are crucial to the company’s compliance, strategic growth, and operational efficiency, leading and overseeing the Company’s financial and operational performance.

He brings over 30 years of experience across industries such as Technology, Media, FMCG, FinTech, Banking, and Financial Services. He has held senior finance and operations leadership roles at organizations like Yes Bank, Jio Financial Services, Star India, PayTM, and Wipro, excelling in strategy, finance, and operations.

Mr. Ahuja is a Chartered Accountant (ICAI) and Cost Accountant (ICWAI), with a bachelor’s degree in commerce from Sri Ram College of Commerce, University of Delhi. His expertise spans IT, Bio-Med, Consumer Electronics, Media, Telco VAS, and FinTech, effectively managing investor relations, analytics, operations, mergers, financial structuring, fundraising, planning, controllership, compliance, and tax etc.

Dr. Madan Bhalchandra Gosavi (B.A. (Hons.), LLM, M.Phil, PhD)

Non-Executive Independent Director

Dr. Madan Bhalchandra Gosavi is a purpose-driven leader committed to making a significant positive impact on society through ethical principles. His motivation stems from his humble family background. A keen observer of life, Dr. Gosavi believes that education is key to societal growth and that the strength of the country lies in its diverse local culture and deep cultural roots.

Dr. Gosavi is a committed legal professional with nearly 40 years of experience in various sectors, holding multiple senior management positions. His extensive experience has equipped him to handle special cases within the Indian Judiciary amidst critical situations. He likes to address himself as a statesman, combining loyalty with extensive legal knowledge.

Career Summary

1985-1991: Advocate, Bombay High Court.
1986-1990: Part-time lecturer, Business Laws, Rizavi College of Commerce.
1992-2004: Civil Judge & Judicial Magistrate (FC), Indian Legal System.
2004: Promoted to Sr. Civil Judge and Chief Judicial Magistrate.
2010: Promoted to District & Sessions Judge.
2014: Special Judge (CBI), overseeing sensitive cases such as the Soharabuddin Shaikh and Tulasi Prajapathi encounters, monitored by the Supreme Court of India.
2017: Joint Secretary – cum – Legal Adviser, Department of Law & Justice, State of Maharashtra.
2018-Present: Member (Judicial), National Company Law Tribunal (NCLT).

As a member of the NCLT, Dr. Gosavi has presided over multiple benches for the past five years. During the pandemic, he managed the work of four NCLT benches single-handedly for over six months.

PhD: “Legal Analysis of Insolvency and Bankruptcy Code 2016 in the Light of Emerging Issues: A Study with Specific Reference to Problems and Prospects” from Sant Gadge Baba Amravati University, Amravati (Maharashtra).

Mr. Umesh Mehta

Non-Executive Director

Umesh Mehta is a seasoned turnaround strategist and technology leader with experience across multiple industries, including Automobile, Agrochemicals, Pharma, Retail, and QSR. As a Chief Information Officer (CIO), he demonstrates profound business acumen and adeptly integrates technology with strategic business objectives. With over 35 years of experience in Information Technology, Umesh has held pivotal roles in renowned manufacturing organizations such as Maruti Suzuki, Fiat Group, Essar Group, Jubilant Group, and PI Group. His career spans both domestic and international IT assignments, where he effectively leverages technology for strategic business advantages.

Throughout his career, Umesh has been honored with numerous prestigious awards, including the “CIO Sammaan” for being one of India’s top 5 CIOs in 2019 by CIO & Leader – 9.9 Group, the “CIO Hall of Fame” Award from IDG, and IDC Insight Awards for Excellence in Innovation. He has also been featured in the CIO Power List and CIO 100 multiple times by IDG. In addition to his accolades, Umesh serves as the President of the Governing Body of CIO Association (CIO Klub), the largest association of Chief Information Officers globally, with over 2000 members across 16 chapters in India, UAE, and Bangladesh.

Umesh Mehta actively contributes to the industry as a board member of INDUS – SAP User Group of India Subcontinent and as a subject matter expert for IT projects in Meghalaya with Meghalaya Industrial Development Corporation. He also participates in various Customer Advisory Boards for technology products and services companies. Umesh holds a degree in Computer Science from Delhi University and is an alumnus of XLRI Jamshedpur.

Harish Shenoy

Chief Operating Officer – Professional Services & Chief Risk Officer

Performance-driven Senior Executive offering 27+ years’ strategic leadership in business management with operational excellence, overseeing all business functions to ensure optimal performance. Recognized as an accomplished change agent with success in transforming and improving operations through the development and implementation of processes, programs, and strategies. Leverage business acumen across diverse cultures and economies. Noted strengths in the ability to incorporate innovative management techniques that result in enhanced business practices, increased productivity, and profits.

Has exposure to best practices in operations & software deliveries for Global Banks, Insurance Companies and Corporates across the BFSI spectrum.

An MBA from Mumbai University through Narsee Monjee Institute of Management Studies, backed with a Master’s Diploma in Computer Science and Graduation in Science from Mumbai University.

CA Uttam Prakash Agarwal

Non-Executive Independent Director, Chairman

CA Uttam Prakash Agarwal is a Chartered Accountant with three decades of experience in taxation, finance and restructuring having worked extensively in areas such as statutory audit, income leakage audit, Concurrent Audit, Stock Audit, of public sector banks under RBI’s appointment. He also has experience in Companies Audit and Special Audit of Bharat Petroleum, Hindustan Petroleum, Indian Oil & Larsen Turbo, appointed by the Central Board of Excise & Customs. He has carried out statutory Audits of Public sector undertakings & Mutual Funds appointed by The Comptroller Auditor General of India. He also has rich experience in providing tax and business advisory services to private equity investors, banks, investment banks, brokerage houses, and finance companies.

He was a Technical Advisor on the Board of International Federation of Accountants (IFAC), Developing Nations Committee (DNC) of IFAC, and Small and Medium Practices Committee (SMP) of IFAC. He has also been a Member of the Central Direct Taxes Advisory Committee (CDTAC) constituted by the Central Board of Direct Taxes, Department of Revenue, Ministry of Finance, Government of India and Regional Direct Taxes Advisory Committee (RDTAC), New Delhi; the National Advisory Committee on Accounting Standards constituted by the Ministry of Corporate Affairs, Government of India; the Audit Advisory Board and the Government Accounting Standards Advisory Board constituted by the Comptroller and Auditor General of India. He was formerly nominated by the Ministry of Finance between 2009 and 2021 as a member of the Disciplinary Committee constituted by the Council of the Institute of Actuaries of India.

He has been instrumental in introducing a unique concept called UPACA Gurukul situated at Abu Road (Rajasthan). UPACA Gurukul is his effort to provide a comprehensive solution for all the problems faced by CA students. The philosophy that makes it a unique concept is that it provides CA classroom training, hostel facilities, articleship, finishing school, and regular graduation, all under one roof. It incorporates various programs of soft skills and vocational courses which is essential in shaping the overall growth of students with the best surroundings and state-of-the-art facilities.

He has also been the youngest President of the Institute of Chartered Accountants of India (ICAI) in 2009-10 and has been acknowledged by former President of India, Smt. Pratibha Devisingh Patil, for his commendable work in the industry and presented with ‘Recognition of Excellence Award’. He was also awarded with “UDAN 2011” by the Times of India Group Newspaper Navbharat Times.

He has also been contributing his expertise as:

Member on the Board of Insurance Regulatory and Development Authority (IRDA), Member on the Board of Tariff Advisory Committee of IRDA and also a member of Standing Committee on Accounting Issues (SCAI) constituted by IRDA.

Member of Sub-Committee (Audit) of the Board for Financial Supervision of Reserve Bank of India.

Member of IFRS Core Group under the Chairmanship of Secretary, Ministry of Corporate Affairs.

Member on the Committee on Internal Audit constituted by the Office of Controller General of Accounts, Government of India.

Member on the Board of the Confederation of Asian and Pacific Accountants (CAPA) and CAPA Sub-committee on Environmental Accounting.

Member on the Board of South Asian Federation of Accountants (SAFA) and Chairman of SAFA, SMP Committee.

Advisor to Salasar Techno Engineering Ltd. and Payaash Holdings PTE Limited and Group Advisor to Urja Global Limited.

As a prolific speaker, he has addressed various conferences, seminars, and workshops, organized nationally and internationally by ICAI, and has authored several books as well.

Sax Krishna

Chief Operating Officer – Digital & NextGen Business

Sax Krishna joined 3i Infotech as a Chief Growth Officer for Americas, Europe, Middle East, and Africa. He has over 30 years of experience in IT, BPS & Technology domains across North America, Europe, India & APAC with repeated success in Digital/ Business Transformation. His ability to combine long-range strategic planning and tactical execution to create differentiated value propositions, launch new businesses and drive exponential and sustainable growth has transformed many organizations. Sax is a consummate leader, with experience in managing cross-functional teams across geographies with goal congruence and collaboration leading to scalable high margin repeat business.

As an ardent fan of Digital Transformation since the early 2000s, Sax often plays the role of a strategic advisor to the CXOs of client organizations. His ability to understand the inflection points of transformation across business processes leads him to design technology-enabled solutions that drive genuine business outcomes. Sax over his span of career has helped enhance Enterprise Value across HCL group, PE firms, Tech Mahindra (Satyam), Aditya Birla Minacs (ITES company of the AB Group) & ATOS. An Alumnus of BITS Pilani, Sax calls two Capitals – NCR & Washington D.C. – as homes. Sax is married to Nandini with two daughters. Besides work, music is his passion. In his spare time, he loves to cook fusion food.

Uttam Jhunjhunwala

Global Head of Corporate Strategy

With a focus on Strategy, M&A, Joint Ventures/Partnerships, Strategic Finance, Fund Raising & Investor Relations, Uttam Jhunjhunwala brings over 22 years of cross-functional expertise in creating shareholder value. His professional exposure extends across global regions, including India, Japan, Australia, Middle-East, Africa, US, & Europe.

Before joining 3i Infotech, Uttam held a senior leadership role at Wipro, specializing in M&A and Strategy, with a key focus on Cloud, Engineering, Cybersecurity, and Digital Operations. His leadership roles encompass deal negotiations, business transition & integration, new business incubation, collaboration with strategic global partners (JVs/Partnerships), business planning, stakeholder management, fund raising, and corporate governance.

Uttam holds an MBA from IIMA, is a Chartered Accountant, and Company Secretary. Uttam’s international exposure includes a semester at Warwick Business School, UK.

Beyond his professional accomplishments, Uttam is an avid tennis player and actively engages with various NGOs on social projects.

Mr. Sandeep Kumar Gupta

Nominee Director (Indian Bank)

Mr. Sandeep Kumar Gupta is a science graduate,CAIIB and holds Diploma in ComputerScience. Hehas a rich banking experience of more than three and half decades in banking industry. He has extensively worked in the field for more than 15 years as Branch Head of various branches including Corporate Branch New DelhiMain.He performed dutiesin various capacities in different parts of the country which includes Zonal ManagerKarnal, Patna,and Bangalore. Thus hepossesses more than four years experience as Zonal Manager and FGM. He is an astute and hardcore banker with field level experience and successfully led the largest and most critical states like Maharashtra, Gujarat, Delhi, Bihar, Jharkand, Haryana, Telengana and Karnataka. He has been instrumental in bringing positive structural and cultural changes. He took many new initiatives in forming different verticals in field. He has undergone some very prestigious training programmes in India. His main areas of interest are credit, including Corporate Credit and Foreign Exchange.In the present assignment as FGM, Indian Bank, Mumbai, he has played key role in establishing FGM Office in Mumbai. He successfully effected harmonial amalgamation of Allahabad Bank with Indian Bank in FGM Mumbai Span. He is incharge of six zones and responsible for business growth, maintenance of asset quality and compliance with regulatory guidelines. He enjoys good relationship with Corporate Customers and retail customers and maintains good industrial relations.

Harish Shenoy

Chief Performance & Risk Officer

Performance-driven Senior Executive offering 27+ years’ strategic leadership in business management with operational excellence, overseeing all business functions to ensure optimal performance. Recognized as an accomplished change agent with success in transforming and improving operations through the development and implementation of processes, programs, and strategies. Leverage business acumen across diverse cultures and economies. Noted strengths in the ability to incorporate innovative management techniques that result in enhanced business practices, increased productivity, and profits.

Has exposure to best practices in operations & software deliveries for Global Banks, Insurance Companies and Corporates across the BFSI spectrum.

An MBA from Mumbai University through Narsee Monjee Institute of Management Studies, backed with a Master’s Diploma in Computer Science and Graduation in Science from Mumbai University.

Ranjit Balakrishnan

Global Chief Sales Officer

Ranjit Balakrishnan is the Global Sales Officer based out of Bengaluru. He is responsible for expanding 3i Infotech’s presence in key markets like India, Middle East, North America & Europe.

With more than 20+ years’ experience in the industry, he has worked across geographies successfully supporting customers in their quest to excel in Transformation & Cost Optimization without compromising quality. Over the years, Ranjit has held multiple roles in the technology services value chain starting as a developer to running a full-fledged business unit. This experience helps him to appreciate the role technology plays in furthering the innovation agenda of a customer. He has a bachelor’s in computer science from Bharathidasan University and an MBA (Marketing & Finance) from Bharathiar University.

Prior to 3i Infotech he was associated with Calsoft Inc. as VP and Global Sales Head for IoT & AI and has held leadership positions with companies likes Mindteck Ltd., Sasken Technologies, Wipro Tech, TCS, Cognizant.

Ranjit is a technology buff and loves reading. About his family, his wife, is a physiotherapist and proud to be a father of two girls.

Emmanuel N

Business Head Digi BPS

At the helm of Digital BPS units as the Global Delivery and Build Head, Emmanuel N brings vast experience to Team 3i Infotech. He has over 24 years of diverse exposure in Telecom, BPO, BFSI, Insurance, Ecommerce, FMCG, Consulting, and Logistics. With a proven track record of managing multi-country operations encompassing 27 Nationalities, Emmanuel has spearheaded transformative projects for industry giants such as Vodafone, Etisalat, Hutchison Essar, Startek, and BPL.

His leadership as an operations specialist has resulted in digital transformation and operational excellence, with a focus on Customer Interactions, Churn Propensity modeling, and establishing Governance frameworks across various sectors. Emmanuel’s strategic initiatives have been recognized as game-changing, contributing to the success of large-scale organizations.

Beyond his corporate roles, Emmanuel has actively engaged with startups, providing valuable insights into product roadmaps and go-to-market strategies. His expertise extends to Human Performance Analytics for Sales, Customer Service, and Collection processes, offering cutting-edge solutions to enhance organizational efficiency. At 3i Digital BPS, Emmanuel is driving disruptive initiatives, leveraging technology to analyze human performance and redefine industry benchmarks.

Damodharan Padmanabhan

Global Head Cognitive Computing

An entrepreneur and highly enthusiastic IT professional, Damodharan, or Damu as he is known, brings to 3i Infotech’s newest line of business, Future Tech, the skills and experience it takes to build and grow a future-focused business practice for emerging technologies. This intrapreneur heads the Future Tech team and expects the business to be a key contributor to the Billion by 2030, AIM 30, Vision.

With his expertise and experience as a Digital Transformation Expert, AI Consultant in Automobile, Telecommunication and Data Driven Transformation Strategy and more, Damu is all set to drive his fresh team to winning heights. It is befitting that with his patents and research& development history, he will be steering the new 3i Infotech’s CoE for Future Tech at the IIT Madras Research Park.

Damu has a Master’s degree in IT Business & Analytics from the Singapore Management University, Singapore and a BE in Computer science, Anna University with numerous certifications to his credit.

Rangapriya Goutham

Global Head Marketing

Priya joined 3i Infotech to building the CMO practice and her core strength is in the field of Marketing, Strategy and Building Brands. An Alumnus of IIM Bangalore, she has an enviable 22 years of multifaceted experience which includes setting up of new businesses and Start-up to Scale-up expertise in Small, Medium and Large enterprises. Her international experiences include working in US, UK, Singapore and GCC markets. She was involved in setting up of The Edu city in Chennai and is also Strategic consultant Dy.Director for education with Virginia Tech India.

She has worked with large corporates in managing and building their business and creating go to marketing strategies for products and services industries. However, her love for technology drew her into accepting many challenging roles which includes being a CEO of a Global Technology solutions company and her entrepreneurial streak had her partnering in a Digital Venture, while also setting up of co-working spaces; both these she modestly calls “success stories”. Despite her hectic work schedule, she finds time to play an active role in the National board of FICCI FLO as head of Incubation and Mentorship part of FLO Start-up Cell, Ambassador for Chennai “She leads tech”, an initiative of Facebook and few other start-ups as a Director. Priya is married to Goutham an aviator by profession and has one son and an her second son is her pet Oliver.

Kiran Chittar

Business Head – Digital BPS

Kiran has over 28 years of extensive experience in Sales, Strategy, Marketing and Alliance Management in the IT and BPO industry, having managed Sales to Delivery Lifecycles. A Sales Leader with a sharp focus on driving growth organically & inorganically, leading to rapid profitability and market share, Kiran has led sales teams across multiple segments like BFSI, E-Comm, Retail, Manufacturing, Telecom and Govt. He started his Sales career in the IT industry, working long stints with Tier 1 players like Mastek, Satyam & KPIT, doing consultative selling for Software Products, Lifecycle Development Projects & ERP (SAP / Oracle / Microsoft). His last 11 years have been in the Outsourcing / BPO industry, heading India Sales at Firstsource & Aegis (Startek), where he has led hunting & farming teams and acquired Large Value Logos in Auto, Banking, Telecom & E-Comm while transforming Vanilla BPO offerings to Digital BPaaS.

Sushant Purushan

Chief Revenue Officer (IBR)

Sushant Purushan, an industry expert joined 3i infotech to lead the Digital IMS and Cloud Transformation services in India & South Asia. Bangalore-based Sushant has over 24 years of experience in the IT and services industry in India and South Asia.
Sushant has worked with several reputed firms such as TCS, CMC, Wipro Infotech, IBM India, and Sify Technologies and handled various assignments such as Sales, Product/Practice Management, Delivery, and P&L management. At Sify Technologies as a Business Unit Head, he successfully led the journey of transforming a data-center business unit into a Cloud-centric business by incorporating various transformation activities. His experiences among many are in managing cross-functional teams across geographies. He believes collaboration and partnership are key success factors for any business to sustain. Sushant is married to Rajashree, and has two children daughter and a son. Besides work he loves sports; playing tennis & cricket are his favorite sports.

Mohan TS

Chief Human Resource Officer
27+ years of Human Resource expertise across Industry segments (IT, ITES, Telecom, Food Processing & Manufacturing). Experiential knowledge in dealing with different situations/cultures. Most of his professional life was spent on Talent Acquisition, Performance Management, Compensation Management, Industrial Relations, Employee Retention interventions/Engagement, Rebadging, and Organizational Development interventions. Experience in diverse practices for different geographies/ cultural expectations.

Highlights: Talent Acquisition, Compensation Management, Performance Management, Employee Engagement, Industrial Relations, Business & Domain knowledge in IT for HR interventions, HR Transitions and solutions, Rebadging, Organizational Development Interventions, and Digitalization of HR work processes.

Sanjay Rawa

Chief Financial Officer
Mr. Sanjay Rawa has over 28 years of extensive experience in leading the finance and strategic operations in IT / ITES, Manufacturing and Multinational corporates driving financial management, governance, mergers & acquisitions, change management and implement best practices and systems. In his last stint, he has been a freelance CFO and earlier to that was the Vice President & Global Finance Controller at Zensar Technologies for over a decade. Sanjay’s corporate stints prior to Zensar has been with Geometric, Philips, Future group, DSQ Software and Netel India.

Sanjay is a qualified CMA and an executive alumni with IIM and ISB. In his free time he loves travelling, read books and articles on ancient world and archaeology and watch cricket.

Dr. Aruna Sharma

Non-Executive Director

Dr. Aruna Sharma an Indian Administrative Officer of 1982 batch Madhya Pradesh
Cadre retired after her work as Secretary of Steel and Information Technology in government of India. She has always focused to have a comprehensive approach and establish a system in all her postings for ensuring sustainable quality outcomes. She has books reaching the Last Beneficiary: Resource Convergence Mantra Model (2008) and Impact of Recourse Convergence in Policy Making, Mainstreaming of Resource Convergence in Policy Making Program Design and Execution (2014) released by UNDP. FAO has also published her work on food security. Her latest work is the book U@Game Changer for Inclusive Growth for public representatives. Her article on “The Samagra
anti‐poverty program in Madhya Pradesh: Integrating household data, overcoming silo‐problems and leaving nobody behind “is published in electronic version and in print will come in April 2021 in Development Policy Review. Her new book Dancing Towards the $5 Trillion Economy on Holistic Beat.

As Secretary Steel drafted and successfully executed Steel Policy and preferential procurement policy. The GFR amendment set the trend to enhance domestic demand and was key to the revival of the sector. Logistic improvements were planned and envisaged by getting a ‘right of way policy’ from Railways for slurry pipelines and maximum usage of Sagarmala routes.

At State and Center, she has visualized, worked, and implemented successful software like SAMAGRA ( a household wise common database) used by all the individual and family benefit schemes, now implemented in 8 states, Panch Parmeshwar has made the entire working of Panchayat, Block and district for all works executed cashlessly. This graduated to Priya Soft. The software is real-time data of all the receipts expenditures by the Panchayat irrespective of the source of funding. Besides, all receipts and payments are cashless. It generates all the statutory 8 reports required by CAG in auto mode. The Panchayat only must enter the project estimates, cash book, and upload bills and photographs of the status of work. It is online on the web and any Panchayat can be viewed and monitored. The financial inclusion model involving all kinds of financial institutions to ensure access in 5km radius was developed along with the popularization RuPay card. Besides, envisaged and by coordination developed have a common National Scholarship portal and GeM portal for procurement to list a few. She was Secretary of Information Technology and later Secretary Steel in the government of India. She was instrumental to bring in a comprehensive approach and has visualized and drafted the National Steel Policy 2017 and a clear policy on preference for local manufacturing that has enabled the complete revival of the sector. The amendment to GFR rules by adding the life cycle cost has been the game-changer.
She was also Director General Doordarshan where she gave world-class coverage to Commonwealth Games 2010 and that sent benchmark. Doordarshan channels went up in TRP and revenue generation in her tenure. Her focus of work is also in the area of Water Security and enhancing local jobs. Access to preventive health care has been the focus when she worked as Secretary of Health and Family Welfare. The focus has been on holistic care in terms of drinking water, sanitation, preventive hygiene and vaccination, and access to inpatient. She has been a member of the National Knowledge
Commission on health care and education. Her doctoral work is on psycho-barriers in access to public health care. She has worked extensively with policymakers for the revival of mining in Goa and the new draft of the proposed mining policy.

She was in the 5 member High-Level RBI committee on Deepening of Digital Payments constituted by the Reserve Bank of India- a report that had immediate execution.
She is a Fellow with the University of Bath in the UK and working on accelerating the success and sustainability of SDGs by resorting to the common household database. She is an alumnus of Harvard Kennedy School. Her forte is development, core sectors, and environmental issues. She regularly writes for Financial Express, Economic Times, and CNBC 18. She is an independent director with SRO of MFIN, Welspun Infra, Arjas Steel Pvt Limited, IQuippino besides a lot of pro bono work in the field of development, core sector, and environment.

Mr.Avtar Singh Monga

Non-Executive Independent Director

Mr. Avtar Singh Monga has been associated with the Financial/Banking industry for almost 38 years and has worked with some of the best global enterprises in leadership positions both for India as well as the global level. He has spent a considerable amount of time with Bank of America, first as part of their India business and later establishing and scaling their Global Delivery Centres of Expertise as its Managing Director. He has also been part of GE Capital India where he spearheaded SBI Card JV as well as transport Financial Services as CEO. More recently, he has been Chief Operating Officer/Executive Director/Head of Retail Bank with IDFC Bank and was instrumental in launching the bank and building it as a key player in the fintech space.

He has been actively involved while at IDFC and even in a personal capacity to promote digital as well support Fintech and is also an Angel Investor.

He is passionate about building leadership and has been mentoring several successful industry leaders as well as advising a few global and local start-ups.

He holds a Master’s Degree in commerce as well as an MBA in Marketing and Finance and also is a Fellow member of the Institute of Directors.

Mr. Thompson P. Gnanam

MD, Global CEO

Thompson P. Gnanam is a computer science engineer from the College of Engineering Guindy, Chennai, with an overall experience of 27+ years in the IT, ITES, and Telecom industry.

A natural entrepreneur-turned-corporate intrapreneur who has built various “Centres of Excellence”, he has grown businesses globally and transformed business outcomes. He has successfully built people-centric business models based on the idea that people are the biggest assets and the most important differentiators; he believes in the ideology that ‘Customer is first; Customer is always right’.

An assertive problem-solver with a strong process reengineering and ‘Design and Lean’ thinking mindset, Thompson challenges the status quo and has been a catalyst of change in various organizations by leading from the front through inclusive and collaborative leadership. He also strives to leverage the power of technology to drive business transformation.

He started as an entrepreneur in the 90s, established his IT infrastructure management, system integration, and networking business, and expanded to manufactured computer systems.

He entered the corporate world in 2001 and has since, worked with multiple global organizations, such as Danaher, Hewlett Packard, Vodafone, Hexaware, Tata Business Support Services (BSS), and Lebara Mobile and Conneqt Business Solutions. He has experience in various diverse roles in Global Sales &Marketing, Operations, Business Transformation, Business Unit Management, Profit-and-Loss Management, and Digital Business Services. He was the Chief Digital Business Officer in his last assignment with Conneqt.

He believes that the 2021 post-COVID decade is a ‘Digital First, AI-First, Cloud-Native, Edge-Computing, Real-time analytics’ era in which business models have to be based on the ‘co-existence of humans and humanoid’ in a cognitive enterprise.

Ms. Zohra Chatterji

Non-Executive Independent Director

Ms. Zohra Chatterji retired in 2014 as Secretary, Ministry of Textiles in the Government of India. She belongs to the 1979 Batch of the IAS, UP Cadre, and has held several important positions in her home state including Secretary and Director Industries, Labour Commissioner, Secretary & DG Tourism, Secretary & Project Director Basic Education, etc. Her last assignment at UP was Principal Secretary IT & Industries when she was awarded the Prime Minister’s Award for Excellence in Public Administration.

She joined the Government of India on Central deputation in 2007 as Joint Secretary, Broadcasting in the Ministry of Information & Broadcasting. She became Member Secretary, National Commission for Women on promotion as Additional Secretary and was associated with drafting landmark amendments to the Criminal Law Amendment Bill and the Act for Prevention of Harassment of Women at the Workplace. She went on to serve as Additional Secretary Coal where she also held additional charge of CMD Coal India as its first woman CMD and chaired the IMG for monitoring and de-allocation of coal blocks. She became Secretary to the Government of India; Ministry of Textiles in Feb.2013. She has a keen interest in handlooms and handicrafts and introduced many new initiatives for the same, including the setting up of a Hastkala Academy in New Delhi for documentation, promotion, and preservation of handicrafts. Post-retirement, Ms. Chatterji is serving on the Board of NCML and Travel Corporation of India (TCI) as an Independent Director. She was also the former non-executive Chairman of the UP Institute of Design.

Ms. Chatterji is a graduate of Physics from Miranda House, New Delhi. She did her post-graduation in English Literature from AMU and had her schooling in Loreto Convent, Lucknow. She is currently pursuing a Ph.D. from the University of Lucknow and is the President of Alliance Francaise in Lucknow, an organization supported by the Government of France for the teaching of the French language and the promotion of Indo-French cultural relations. Her many interests include painting, photography, dramatics, and writing.

Dr. Kalyan Krishnamoorthy

Chief Business Excellence Officer
Dr. Kalyan Krishnamoorthy (Chief Business Excellence Officer) boasts over 27 years of experience in manufacturing, IT, and services. His specialization lies in people, process, and technology transformation, holding a Ph.D. in Digital Service Quality and having conducted research in experimental psychology. He orchestrates enterprise value solutions for clients, aiming for continuous improvement across quality, governance, and customer success.

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Chief Financial Officer.

Mrinal Ghosh

Mrinal Ghosh – Experienced Senior Vice President Finance with a demonstrated history of working in the information technology and services industry. Skilled in Operations Management, Bancassurance, Mutual Funds, Payments, and Management Information Systems (MIS). Strong finance professional with a Chartered Accountant focused in Accountancy , Audit, Operations from Institute of Chartered Accountants of India.

Rajeev Limaye

Company Secretary, Head-Legal and Nodal Officer

Rajeev Limaye – Member of the Institute of Chartered Secretaries and Administrators UK and ICSI, India. Offering 15 years of experience in managing Corporate Law Matters and Legal Affairs. Proven track record of leading a team of professionals and handling complex legal and financial transactions. Ability to strike a balance between facilitating business and ensuring compliance. Handled team of 15 people for the last 4 years.

Mr. Ashok Shah

Non-Executive Independent Chairman

Mr. Ashok Shah holds a bachelor`s degree in science with a post-graduate degree in Economics. Mr. Ashok Shah Joined the Life Insurance Corporation of India (LIC) as a direct recruit officer in 1977. In his more than three decades in the Corporation, he has served in all important positions in Operations. He retired as Zonal Manager (Executive Director cadre) at Delhi and oversaw LIC’s premier Zone, Northern Zone, for five years. Subsequently, he went on deputation to the National Insurance Academy, Pune, as Chair Professor. In June 2010, he subsequently joined LIMRA (Life Insurance Marketing and Research Association), a U.S.-based entity as Director–India.

Mr. Rajeev Kumar Sinha

Nominee Director (IDBI Bank Limited)

Mr. Rajeev Kumar Sinha has done M Sc (Electrical engineering) from St. Petersburg University, Russia (erstwhile Leningrad Institute, USSR). He has also cleared UPSC and served in Ministry of Defense for a period of one and half years. He has joined IDBI bank in 1998 in Mumbai and worked in Corporate Finance upto 2006 and he was a part of the team implementing first Corporate Debt Restructuring in the Banking Sector of India.In 2009, Mr. Sinha was posted at Dubai to set up and start the first overseas Branch of the IDBI Bank Limited and he served as CEO of Dubai branch at Dubai International Financial Center till November 2014. Later, in January 2015, he was posted to Corporate banking Group at Head Office in Mumbai.

Shreesh Katti

Head, Human Capital Management Services

It gives us immense pleasure to welcome Mr. Shreesh Katti, who has joined us as Head- Human Capital Management Services. Shreesh holds a Post-graduate degree in Business Finance. Shreesh has overall 24 years of rich experience in building profitable businesses, managing delivery centres and has been in leadership positions for Human Capital Management Services. He started his career in Recruitment & Professional Services with Genius Consultants. Shreesh will be responsible for managing and growing India, ME and APAC business.

Colin Song

ASEAN Head

Colin has 25 years of regional experience in the enterprise IT business. He specializes in leading sales pursuit of IoT, big data, analytics, customer experience, telecom BSS and mobile money solutions covering enterprises across Asia Pacific and Japan. He has held regional sales and executive positions with the world’s leading technology companies such as IBM, Hewlett Packard Enterprise, Software AG, Verifone and Fuji Xerox. He has extensive regional business experience having been based in KL, Bangkok, Jakarta, Taipei, and Tokyo. Colin graduated with an MBA from the University of South Australia.

Saravana Murugesan

Global Delivery Head, Infrastructure Management Services

Saravana Murugesan have 24+ years of experience with 20+ years in the IT Infrastructure domain, with global experience across collaborative, business development and consulting led sales & delivery engagements. Sarvana worked across different business assignments, diverse markets, various teams, different segments and have a fair understanding of the strategies that drive the key business objectives. His experience have been as incubator & founding member in building businesses to building and managing large and diverse assignments in regions including South Asia, UK, Middle East & Africa and US.

Meghashyam Simha

Global Head, Digital Business Solutions

Meghashyam is a transformation focused digital solutions expert with more than 20 years of diverse techno-functional and cross-domain experience across BFSI, manufacturing, retail, transportation, airlines & hospitality. He has incubated Centres of Excellence around various technologies in the past and has managed large cross-technology teams to develop cutting-edge business solutions across B2C, B2E & B2B domains. With hands-on experience in conceptualizing, designing, building & launching solutions, he is currently responsible for leading 3i Infotech’s Altiray powered innovative solutions & services.

Mr. Pravir Vohra

(Non-Executive) Director

Mr. Pravir Vohra is a postgraduate in Economics from St. Stephen’s College, University of Delhi and a Certified Associate of the Indian Institute of Bankers. He began his career in banking with State Bank of India where he worked for over 23 years. He held various senior level positions in business as well as technology within the bank, both in India and abroad. His assignments included responsibility for the technology function for State Bank’s branches in the US and Canada. He also headed the Bank’s Forex Division at New Delhi. The late 1990s saw Mr. Vohra as Vice President in charge of the Corporate Services group at Times Bank Ltd. He was responsible for spearheading the bank’s technology enabled services to corporate in areas like cash management, supply chain management and merchant banking.

In January 2000, he moved to the ICICI Bank group where he headed a number of functions like the Retail Technology Group and Technology Management Group. In these capacities, he oversaw the deployment of technology across ICICI Bank’s domestic & international operations and was instrumental in creating a future-ready, platform independent & scalable infrastructure.

From 2005 till 2012 he was the President and Group CTO at ICICI Bank. His focus was to ensure a meaningful alignment of Technology with overall business goals and obtain the best from people, processes and information within the organization. The objective was to help ICICI Group remain agile, flexible and competitive. As a Group CTO, he played a key role in shaping the Bank’s technology investments through repositioning strategies across both execution and product innovation. By leveraging both new and existing technologies, he consistently focused on increasing efficiency, reducing costs and supporting competitiveness, as well as creating differentiated products which enabled the enterprise to retain market relevance. Mr. Vohra oversaw IT strategy & innovation, enterprise architecture, process automation, group IT infrastructure and was responsible for leveraging technology synergies across ICICI Bank and its group companies. He also carried additional responsibilities for facilities management, infrastructure and administration; in this capacity he oversaw the roll out of new branches, ATMs, two state of the art data centers and a large 4 million square feet office facility at Hyderabad.

What is unique is his ability to evaluate technology from a business perspective, leveraging it to reduce costs or generate revenues combined with incredible foresight in an ever changing landscape. With a stint spanning close to four decades in the industry, Mr. Vohra has immense experience and knowledge in IT architecture, domain expertise in financial products, process re‐engineering, IT operations and strategy.

Post his retirement from ICICI Bank in 2012, he mentored start-ups in the payments space and, more recently, completed a 2 year assignment with New Development Bank, Shanghai. He also continues to serve on the Technology Advisory Committees of organizations like the Bombay Stock Exchange, NCDEX, Indian Clearing Corporation and Power Exchange India etc. He also serves as an independent Director on the Boards of Thomas Cook India Ltd., IDFC Bank, NCML Ltd. & Quess Corporation.

Mr. Vohra has served on numerous technology & functional committees set up by organizations such as the Central Board of Direct Taxes, the Unique Identification Authority of India (UIAI) as well as the Reserve Bank of India, the Indian Banking Association and NPCI. He has also served as a nominee director on the boards of Loyalty Solutions & Research Pvt Ltd, ICICI Securities Ltd, Firstsource Solutions Ltd and as an independent director on MCX India Ltd and Goldman Sachs AMC (India) Ltd. Accolades won by Mr. Vohra include The Asian Banker Achievement Award for Technology & Operations in 2006 and the Symantec Asia South Visionary 2008. He was also one of the three CIOs of international banks to have featured on the Information Week’s Global CIO 50 List for 2009.

He is passionate about leveraging the power of available and emerging technologies to solve real life business issues, improve operating efficiency, design new products and processes that would touch the lives of the Indian people.

Viraf Sirvala

India Sales Head IT Services

Viraf Sirvala, Senior Vice President & Sales Head (India & SAG), has over 30 years of rich and varied experience in Sales, Marketing and System Integration of Digital IT Solutions. He has successfully spearheaded large value Sales deals in Banking, Insurance, Manufacturing, Defence, Power and E Governance sectors amongst others. In the past, he has worked with reputed groups such as Forbes, Wadia and HCL. He also had a successful stint as an entrepreneur in the IT domain. A thought leader and speaker in the field of IT solutions and Business start-ups, Viraf holds a Bachelor of Engineering degree in Electronics and Telecommunication.

Amitabh Vartak

Global Head Delivery BPS

Amitabh is the Senior Vice president & Global Delivery Head, BPS . In his long-accomplished career of over 24+ years of experience, he has held leadership positions at Sutherland Global Services, Aditya Birla Minacs/Concentrix, Vertex, Access Healthcare & Conneqt. His experience spans across a wide spectrum of the industries like Telecom, BFSI, Government projects, E-commerce, Consumer Electronics and Healthcare.

Mr. Sriram V

Non-Executive Director

Sriram has been with the IT/ITES industry for nearly 4 decades. He has worked in various leadership positions for over 20 years such as Global VP HP Services based out of the USA, VP HP Shared Services Centres in India, VP IT Services CGI, Director – HP BPO Asia-Pacific Japan, GM Operations HP India S/W Operations to name a few.

He has a rich, multi-faceted experience covering most IT domains such as Customer support, Business development, Server/PC and Printer manufacturing, S/W operations, IT Infrastructure management, and BPO/Shared services delivery. Has proven expertise in M&A and JV, Organizational restructuring & transformation, Strategy & Planning, execution excellence through Process management & Lean 6 sigma.

He has provided leadership in seven business start-ups and in scaling them up.

The companies he had been associated with include CMC Ltd., PCL, Trigyn Technologies, CGI, Hewlett-Packard and DXC Technologies.

An employee champion with strong belief that a happy employee ensures delighted customers, consistently achieved high employee & Customer satisfaction scores, “Back to where you belong” program for women employees returning from parental leave.

He is a Practitioner with personal values of authenticity, speed, and agility.

His mission is to leverage his experience & expertise in partnering with CXOs to transform organizations for high growth, profitability, and customer loyalty. Identify and develop a leadership pipeline for succession planning.

Amrita Gangotra

Industry Advisor

An experienced strategist and mentor to start-ups and innovation funds, Ms. Amrita Gangotra serves as a member of several advisory boards. She has played a key role in many business-impacting transformation initiatives. These include revenue-share IT outsourcing deal for Bharti Airtel with IBM, launch of tech platform for Airtel Payment, creating the IT platform for Global Enterprise business at Vodafone, introducing the tools and organization to support the Digital Telco strategy of Vodafone, CWW M&A integration, 4G network roll out and preparing for 5G introduction and more.

Since Jan 2019, Amrita, a commercially focused, award-winning technology leader, has been providing niche consultancy and advisory services specialising in 5G, IoT, AI /ML based digital transformation for Enterprise.

With her vast experience of mentoring start-ups, innovation funds and serving as a member of several customer advisory boards, Amrita brings to 3i Infotech’s Industry Advisory Panel her vast experience gained in India, UK, and Europe of using technology to drive business performance and deliver value in the telecommunications, IT services and FMCG sectors.

A Leading Mobile Insurance Company

Client Challenges

High turnover time due to manual processes

Issues in claims processing due to unstructured systems

Root Cause Analysis

Automated claims settlement engine with orchestrated work flows

Integrated with Policy admins & existing CRM systems

The Impact

Fully Digitized process & operations

Faster TAT reduced claims resolution from 4 weeks to 6 business days

A Leading Pharmaceutical Company

Client Challenges

Fragmented legacy systems

Unable to efficiently manage multiple finance functions

Root Cause Analysis

Experienced domain and industry expertise

Focus on streamlining various LOBs within the finance function for effective management

The Impact

Streamlined the entire revenue & spends monitoring

AI enabled Dashboards for real time analytics & reporting

Successfully transformed the finance function

A Major Financial Services Company in India

Client Challenges

Lack of defined SOPs for audits & too much dependency on people

RBI regulations training & documentation not standardized

Root Cause Analysis

AI based solution

Focus on compliance & controls, audits & RBI guidelines

System in place for standardizing documents, certifications and data sanctity

The Impact

Streamlined audits for 15 years, covering 3M+ documents

Regulatory Compliance ensured through regular reporting

Trackers for exception reporting & document collection

A Leading Mobile Insurance Company

Client Challenges

The existing process for managing claims, damage assessment and other services was manual. It impacted TAT for all settlements and compromised customer experience.

Root Cause Analysis

We made the entire process omnichannel, allowing customers to raise their claims via website, WhatsApp, Facebook messenger or call centers.

We enabled Claim Status Check & Auto updates.

We integrated policy admins and CRM systems.

The Impact

Huge improvement in customer satisfaction score.

Reduction in TAT by 75%+

A leading mobile insurance company in South Asia

Client Challenges

High TAT due to fragmented, manual processes

Low financial accuracies due to high volume unstructured data handling

Root Cause Analysis

Fully automated AI based unified invoice collection process

Focus on ML enabled improved text clarity, alerts & NLP based classification framework

The Impact

99% Accuracy in data extraction

43% Reduction in processing
costs

90% Reduction in manual efforts

<2 mins Invoice processing

A Leading Mobile Insurance Company

Client Challenges

High turnover time due to manual processes

Issues in claims processing due to unstructured systems

Root Cause Analysis

Automated claims settlement engine with orchestrated work flows

Integrated with Policy admins & existing CRM systems

The Impact

Fully Digitized process & operations

Faster TAT reduced claims resolution from 4 weeks to 6 business days

A Leading Pharmaceutical Company

Client Challenges

Fragmented legacy systems

Unable to efficiently manage multiple finance functions

Root Cause Analysis

Experienced domain and industry expertise

Focus on streamlining various LOBs within the finance function for effective management

The Impact

Streamlined the entire revenue & spends monitoring

AI enabled Dashboards for real time analytics & reporting

Successfully transformed the finance function

A Major Financial Services Company in India

Client Challenges

Lack of defined SOPs for audits & too much dependency on people

RBI regulations training & documentation not standardized

Root Cause Analysis

AI based solution

Focus on compliance & controls, audits & RBI guidelines

System in place for standardizing documents, certifications and data sanctity

The Impact

Streamlined audits for 15 years, covering 3M+ documents

Regulatory Compliance ensured through regular reporting

Trackers for exception reporting & document collection

A leading mobile insurance company in South Asia

Client Challenges

High TAT due to fragmented, manual processes

Low financial accuracies due to high volume unstructured data handling

Root Cause Analysis

Fully automated AI based unified invoice collection process

Focus on ML enabled improved text clarity, alerts & NLP based classification framework

The Impact

99% Accuracy in data extraction

43% Reduction in processing costs

90% Reduction in manual efforts

<2 mins Invoice processing

A Leading Mobile Insurance Company

Client Challenges

The existing process for managing claims, damage assessment and other services was manual. It impacted TAT for all settlements and compromised customer experience.

Root Cause Analysis

We made the entire process omnichannel, allowing customers to raise their claims via website, WhatsApp, Facebook messenger or call centers.

We enabled Claim Status Check & Auto updates.

We integrated policy admins and CRM systems.

The Impact

Huge improvement in customer satisfaction score.

Reduction in TAT by 75%+

Insurance

Insurance companies leverage BPM services for different aspects of their operations which include policy servicing, claims handling and underwriting to various other systems which reinforce those functions.

Business Process Management services have enabled Insurance companies to drastically reduce their operating expense and to streamline their back ofﬁce operations.

Healthcare

Enhanced video

Extraordinary situations call for extraordinary solutions: with cost and risk of in-patient healthcare on the increase, 5G enabled NextGen solutions like Enhanced 2-way Video can make a considerable difference. The doctor’s or General Practitioner – GP’s – time and bedside presence can become virtual and reduce cost and effort of patient commute to facilities. Except where hands-on procedures are required, Enhanced Video communication can help save lives and reduce time and cost of medical professionals.

At 3i Infotech, our NextGen Tech enabled solutions are geared to offer features and platforms to take your healthcare enterprise and practice, large or small, to the next level—future ready and present perfect.

Monitoring and Tracking

Telemedicine is here to change the way a patient can be monitored and supported, regardless of location. An emerging mode of modern medical services, Telemedicine can meet the real-time monitoring and health management of people’s daily health at home, and also relieve the pressure of outpatient visits in hospitals.

Today, with longevity and geriatric health needs on the increase, needs of an aging population are of great importance. In the future, many elderly people will have to face the problem of the difficulty in receiving medical treatment in hospitals. In addition, the health of young people is also becoming more compromised with the increasing pace and pressure of the current society. In the fields of medical health and medical sciences, the application scenarios of telemedicine mainly include remote monitoring, remote ultrasound, remote consultation, remote surgery, mobile medicine, as well as intelligent control of medical drugs and equipment to achieve personal medical management and health data management for the young and old, regardless of location, urban, rural or remote.

Real time automation

From improving patient experience to enhancing medical procedures, technology functions as the engine driving the healthcare system forward. Intelligent automation has played a key role in a technological re-imagining of healthcare, streamlining digitization, accelerating processes, and introducing otherwise impossible efficiencies. Among other things, this means that patients receive better care as staff hands are freed from more clerical, less human facing work. All clinical data is stored and made available in real time for doctors to diagnose the problem and take appropriate action. Also, real time diagnosis data can be processed and automated for emergency medical care.

By automating healthcare processes, hospitals can enhance clinical precision, reduce human error, improve patient satisfaction, and increase practice productivity. In so doing, they’ll also be able to offload a considerable amount of their staff’s clerical responsibilities — freeing them up to focus on their more highly skilled work. Ultimately, these benefits should come together to not only improve a medical center’s profitability, but to upgrade the quality and timeliness of care.

Transportation

Enhanced video

The world is moving into a new era of transportation, and 3i NextGen solutions is powering innovation and orchestrating the future of software-defined, intelligent vehicles. The Future of mobility is Now and Here, with 5G enabled connectivity, efficiency, and autonomy.

Our platform solutions leverage 5G and enables ultra-low latency and high reliability required for safe vehicle operations. Computer vision does edge machine learning on smart cameras and vehicle hubs. Transportation solutions use telco mobile edge computing to track vehicles with urban cameras

Monitoring and Tracking

Transportation is a crucial element in modern society. Tracking solutions adopted by transportation and logistics sector improves vehicle maintenance. Improved maintenance helps to extend the life of vehicles. It may also help in preventing delays that may be caused when the vehicles break down.

Private companies offering ridesharing and car services, such as Uber, Lyft, and Roam, among others, have witnessed a snowballing growth over the past few years, with location data for tracking being a crucial asset to these companies. While a majority of the companies involved have in-house analytical capabilities, the growing volumes and complexities involved in the data are expected to drive collaborations between these companies and tracking as a service provider over the forecast period.

Another trend driving the market in this sector is the increasing adoption of IoT by trucking and logistics companies, which are also using IoT to track packages and make sure deliveries reach customers on time, as well as saving fuel and implementing predictive maintenance plans for their vehicles, by using tracking data.

Manufacturing

Enhanced video

From smart surveillance, through smarter processes to high-end security, Enhanced Video usage is changing the face and pace of the manufacturing industry and positively impacting its productivity levels and bottom-line.

Our 3i NextGen Enhanced video platform as a solution, combines cutting-edge video cameras, storage and management hardware with modern machine learning and analytics technology to provide organizations with a 360-degree visibility – including hindsight, insight and foresight into your manufacturing operations. Adapting and to NextGen technologies will help cope with the ever-dynamic changes, intense competition, continuous product innovation and volatile macro-economic factors that impact business that are not future ready.

Monitoring and Tracking

Our intuitive and thought-through workflow based 3i NextGen tracking, and monitoring platform enables real-time tracking of your Assets and Machines on the manufacturing shop floor. Digital production tracking enables you to capture and analyse the health of your assets and machines and make targeted, real-time improvements. Simply monitoring your dashboard will give you an objective understanding of uptime, downtime, and idling can shed light on a host of other issues that are happening on the shop floor.

Tracking the production progress where work is done eliminates production tracking overheads. It results in improvement in efficiency, without drastic replacement of machines or resources, increased utilization, decrease in energy consumption and material wastage resulting in improved ROI – return on your investments.

Be future ready with NuRe Edge!!

Based on Global 5G standards that delivers Secure Access Services Edge (SASE) and 5G Edge services on a single scalable platform

Secure Private Access (SPA) + -

Secure Private Access (SPA) provides zero trust, secure remote access to internal
applications running in public cloud environments or private data canter’s, reducing risk, and simplifying security operations without relying on legacy VPN services

Secure Internet Access (SIA) + -

Secure Internet Access (SIA) allows operating SaaS apps, web apps, and rich-media
websites at full speed with secure, seamless, unrestricted access to the internet. With Secure Internet Access (SIA), you can safely use SaaS apps, open web links and email attachments without the fear of infection

Secure Things Access (STA) + -

Securely connect IoT devices over any network to their destination apps while
providing complete visibility and control.

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