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3i Infotech’s Managed Support Services Offering for Oracle ERP (Fusion Cloud or On Prem E-Business Suite) leverages our learnings from the past 20+ years of delivering value to our customers. The offering focuses on continuous value addition to enable the maximum leverage out of the technological investments, and not limited to resolving only incidents or service requests. The successful adoption of the Oracle ERP (SaaS or OnPrem EBS) is a hallmark of what 3i can offer to our customers and our consistent focus is to bring the best of what our expert consultants can offer – ensuring best user experience, reduced system debt and greater focus on strategic initiatives because of cost savings from the operations.

Our Oracle Support Services cover the various processes including Oracle Financials, Oracle Procurement, Oracle Manufacturing and Distribution, Oracle HCM across Fusion Cloud/EBS and on the technologies covering PaaS (including OIC, VBCS, PCS), OCI EBS workloads (Application/Database).

Land Safe, Drive Safe — We offer zero risk, zero cost transition based on proven methodology. Planning for transition start is done upfront and the transition stages are based on set of entry/exit criteria and customer sign offs every stage based on milestone completion, essentially ensuring zero risk transition from existing incumbent or vendor.

The Support Services Catalog comprises of the below –

1. 1. Incident Management –
      1. Logging of issues, analysis, and resolution
      2. Adherence to NextGen SLA’s (best of response/resolution times)
      3. service improvement based on each ticket feedback
      4. Reduction of tickets driven by our Debt Reduction Framework ensuring 10% y-o-y ticket reduction.
      5. Month end/Quarter end/Year end support
      6. Impact Analysis as a result of the quarterly updates
   2. Problem Management –
      1. Proactive Analysis of repetitive issues.
      2. identify root cause and propose permanent solution.
      3. Resolution could be a process standardisation through automation or a fix.
   3. Enhancements –
      1. To keep up with business growth, new requirements are addressed via minor or major enhancements (Adoption of new features).
      2. Knowledge Advisory – Product Roadmap/Best Practices
      3. Keeping the core clean is the emphasis, 3i weighs in what’s out of the box Vs to be done via enhancements before development.
      4. Work with Change Approval Board on approvals – major enhancement and deployments
   4. Testing –
      1. Comprehensive set of testing delivered via our automated tool, FleXiB to ensure the regression testing for every quarterly product updates or for every enhancement is done with minimal efforts, minimal costs to our customers and thoroughly.
      2. Communication updates
   5. Monitoring & Assessment –
      1. Regular monitoring via the Self-Service Platform of 3i namely iDrive and identify pending transactions, performance deviations
      2. Planning and configuration control
      3. System Audit
   6. Environment Management –
      1. Work with Oracle on Production to Test Refresh requests
      2. Work with Oracle on resizing the environment
      3. Planning and allocate environments based on in flight projects or quarterly updates

Our experience along with our expertise of having delivered ITIL based Support Services can guarantee cost savings of 30-40% on Day 1 and our customers vouch for our flexibility in our interactions and delivering value beyond contracts.

Reach out to marketing@3i-infotech.com for further queries on how 3i Infotech can add value as a Oracle Support Service Partner.