Job Description:
- Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office and other authorized desktop applications.
- Install, upgrade, support and troubleshoot printers, computer hardware and other authorized peripheral equipment.
- Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment. Remote support through MSTSC, Team Viewer Remote Desktop to solve Windows and Software issue.
- Identify requirements of equipment and parts to support faulty Desktop, Laptop, and Server & UPS. When the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 2 / 3 support team member.
- Develop trends by monitoring and analyzing incoming calls, problems, and support requests. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
- Troubleshooting network connectivity in a LAN/WAN environment
- Creating, Prioritizing and Resolving tickets in the Ticketing Tool
- Coordinating with Vendor for repair and replacing the hardware components.
- Act as first point of escalation for all the Incidents/Problems.