Key Skills:
- Any Graduate with Hands-on experience on One Drive, Intune, Teams, and O365 applications.
- Experienced in MAC OS X Mojave, High Sierra, and Catalina.
Job Description:
- Deploying remote installation software.
- Basic knowledge of SCCM
- Good Knowledge of VPN and Network devices.
- Provide telephonic support to internal users for PC-related support.
- Should use any ticket logging application to log new cases & update progress on existing cases promptly.
- Follow all procedures laid out for the Service Desk on a day-to-day basis.
- Use the Service Desk knowledge base to resolve technical issues & escalate issues to relevant teams at the next level when required.
- Work in rotational shifts to provide 24×7 support to internal customers & attend technical & process training sessions as planned.
- PC support, a basic understanding of networks, good knowledge of MS suite of products like MS Office, Outlook etc.
- Good knowledge and understanding of mobile OS such as Android, iOS and Windows.
- Ability to work in a team & communicate with team members for either guidance at work or knowledge sharing.
- Excellent written and spoken English.
- Good understanding of operational frameworks like ITIL and operations process.
- Have an ownership mentality to resolve issues on own or with the help of others.
- Should be a self-starter.