Job Description:
We are looking for an experienced L2 and L3 Storage and SAN Engineer to join our team.
The ideal candidate will handle the following responsibilities:
- Collaborate with vendors for ticket logging, resolution, updates, and escalation.
- Prepare and maintain a Preventive Maintenance calendar and review NAS access control.
- Manage Storage Volumes, LUN, Aggregate, Pool, S3 bucket, and Storage service levels.
- Oversee RAID or Array group management and S3 bucket provisioning and configuration.
- Perform diagnostic event logs, troubleshooting, and space utilization trend analysis.
- Administer zoning, prepare MIR for major incidents, and review checklists.
- Conduct repeat incident/alert analysis, certificate management, and SAN fabric expansion.
- Monitor the health of storage app-specific suites and generate capacity management reports.
- Fulfill incident, request, and change management tasks and integrate new devices into tools.
- Maintain SAN infrastructure connectivity, manage storage/SAN upgrades, and handle data migration.
Key Responsibilities (L3):
- Conduct monthly call analysis and manage replication reconfiguration.
- Audit administrator accounts and manage Snapshot or Snap Mirror.
- Prepare RCA for major incidents and analyze repeat incidents/alerts.
- Implement performance tuning as suggested by OEM.
- Update and maintain FMEA, CFIA, availability, and capacity management.
- Perform risk analysis and develop mitigation plans.
- Execute continual service improvement plans.
- Plan and conduct DR drills, prepare and update SOP and knowledge base.
- Maintain and update Infra AS IS/Infra documents.
- Oversee incident, problem, and change management, including all minor and major updates/upgrades.