Skill Set:
- Middleware, WebLogic, WebSphere, L3 Production Support
Technologies:
- WebLogic, Apache Http server, JBOSS, Apache Tomcat, IIS, OHS, Nginx, IBM
- WAS, WebSphere MQ, HA proxy, other messaging and application servers
Tools:
- BTOM, Dynatrace, Oracle Enterprise Management, Thread & heap analyzer
L3 Deliverables:
- Coordinate with vendors and monitor data growth.
- Automate daily tasks for efficiency gains.
- Manage and troubleshoot middleware-related incidents.
- Implement and troubleshoot certificates, ensuring security compliance.
- Plan and assist in patching and resolving infrastructure vulnerabilities.
- Conduct performance tuning activities for optimal system operation.
- Prepare RCA for major incidents and maintain availability/capacity management.
- Conduct risk analysis and develop mitigation strategies.
- Execute continual service improvement plans.
- Maintain, update, and ensure accuracy of infrastructure documentation and procedures.